Treat All With Respect
The community is remarkably diverse. The guidelines in this section help to foster positive interactions during every experience. Showcase utmost respect for one and all.
Safety & Law First
Your safety is important to us and so is the passenger’s safety. We ask our partner drivers to always follow the law. Adhere to applicable laws and regulations, as well as follow rules and regulations where applicable.
Your Feedback Matters
If something happens, whether good or bad, tell us. Our team is continuously improving our standards. Your feedback matters!
Do not touch passengers or anyone you just met. Touching, hitting, hurting, or such intends otherwise are never allowed.
Contact should end when the trip or delivery is complete unless it is to return a lost item. For example, texting, calling, visiting, or trying to visit someone in person after a trip or delivery has been completed is not allowed.
Sexual Assault & Misconduct
Sexual assault and sexual misconduct of any kind is prohibited. No personal remarks should be made as well. Personal space and privacy should be respected.
Threatening & Rude Behaviour
Threatening and rude behaviour is not allowed. Do not use language or make gestures that could be disrespectful, threatening, or inappropriate. Religious and political beliefs should not be discussed as well.
There is zero tolerance for discrimination Do not discriminate against someone based age, race, color, disability, gender identity, marital status, national origin, religion, sex, sexual orientation, or any other characteristic protected under relevant law.
Account sharing is not allowed. To use Qrooze app, you need to register and maintain an active account. Do not let another person use your account. Never share your personal username and password with anyone else.
You must be 18 years or older to have an account. Adults cannot request a ride for someone under the age of 18 or allow children to ride alone—they must be accompanied by an adult.
No more than the requesting rider and the rider’s guests are permitted in the vehicle. When riding with Qrooze, the account holder is responsible for the entire party.
A seat belt use can be the most effective way to save lives and reduce injuries related to car crashes. Every delivery person using a vehicle, driver, and rider—including those in the back seat—should always buckle up. Riders should request a car that has enough seat belts for everyone in their party and not travel in large groups.
Use Of Cameras Or Audio Recording Devices
Drivers may choose to install and use video cameras, dash cams, or other recording devices to record rides or otherwise for the purpose of fulfilling transportation services. Local law or regulations may require individuals using recording equipment in vehicles to fully disclose to riders that they are being recorded in or around a vehicle and obtain consent. Please check local regulations in your city to determine if these apply. Broadcasting a person’s image, audio, or video recording is not allowed.
Firearms Ban, No Drugs & Alcohol
Riders and their guests, as well as drivers, are prohibited from carrying firearms of any kind while using the app, to the extent permitted by applicable law. Alcohol and drugs use are also not allowed while using the app.
After every trip, drivers and riders can rate each other on a scale of 1 to 5 stars, as well as give feedback on how the trip went. The feedback system improves ratings and accountability. It helps create a respectful, safe, and transparent environment for everyone. Drivers can see their current rating in the Feedback section of the app.